Chris Kerr Captain Royal Regiment of Artillery July 2012
I am sending this quick e-mail before writing more formally this week.
May I extend my sincere thanks for the service that you have provided me from start to finish regarding the purchase of the Fat Boy. You have delivered an absolutely first class level of customer care that I have yet to experience with any other company I have purchased goods or services from in the past.
From the personal level of attention that you provided me at the point of sale, to the experience that was picking up my bike last week, throughout your service has been nothing short of outstanding. It was an absolute thrill to finally get the bike that I have been dreaming over for a good number of years, it is perfect, I have just returned from a 1 hour run (exploiting a weather window) and the bike rides, sounds and looks exactly as I would have hoped it would. A special thank you for the extended service you offer military personnel, it is obvious that you have a connection with and understanding of, what it is that we do and that is very much appreciated. I will keep in touch if I may especially regarding the success of the Wives Charity Venture to which you so kindly donated the raffle prizes, they are busy this weekend bag packing at the Naafi shop!!!
Once again Rob very many thanks
Royal Regiment of Artillery