I was in Warr's recently and didn't pick up the jacket and boots that I wanted so badly . So I email Warr's after getting back to the states and started asking John for help.
I thought I would be able to purchase the same items in the states so I wasn't worried. Unfortunately the jacket was a seasonal item and I guess some items are for the European dealers only, well of course it was ... Just my luck, that's what I get for waiting. But they had my boots and John jumped right on it and I had my boots in less than 4 days all the way to California. John was very patient with me in answering all my questions via email.
The moral of the story is 5 stars for great style and for EXCELLENT customer service. Very happy customer. Thank you!