Happy Customers

Just some of the nice things people say about us (from around the World) ...
Back to news stories

Thu, 23 Mar 2017

Tim Purvis, London.

Hi John (Warr's MD)

I have recently murdered out a 2015 Road Glide at Warr’s (King’s Road) and am writing to tell you what an outstanding service I received, particularly from one of your employees, John Towns (Kings Rd After Sales Manager).

I had previously been speaking to a couple of other dealerships about making some substantial changes to my bike and had requested an itemised quote and suggestions for how to approach it from a budgetary point of view. One had taken nearly six weeks and the other seemed a bit overwhelmed with the complexity.

John replied to my request within 48hours with a full cost breakdown, which amounted to less than I expected, which is always a surprise when dealing with Harley-Davidon : )

What I was really after was honesty and knowledge. And speed, as I wanted to do all the work over the winter months.

Over the following few weeks, John offered (non-pushy) advice and regularly furnished me with pictures so I was fully involved in the progress.

Although my initial budget was circa £5-6K, I ended up spending over £8K, all due to the honesty of the conversation and the quality of advice.

I now have the bike bike and it’s outstanding; just what I was after.

I know we’re all busy doing our jobs, but I thought it was right that I took time out to thank you and Warr’s for a wonderful service and to tell you how impressed I was with John; an employee who is a credit your company.

I bought my first bike at Warr’s 20 years ago (a lovely green and silver Softail Nostalgia) and it seems I have now come full circle : )  I look forward to staying with you for the foreseeable future.

Kind regards
Tim Purvis