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Returns Policy for F.H Warr & Sons Ltd

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England and Wales/irrespective of your geographical location.

This policy does not affect any statutory rights you may have (such consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of purchase of the product;

(b) the returned product is unused, in its original unopened packaging and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must:

All returns must reach us within 30 days from initial dispatch date. Items received after 30 days will not be accepted for return. We cannot refund postage & packing charges and the cost of returning the goods shall be paid for by the customer. The customer shall be responsible for ensuring the return of goods and we cannot be held responsible for items lost in transit.

Products returned under this policy must be sent by recorded delivery to:

Warr’s Harley-Davidson,_611 Kings Rd, London SW6 2EL

You will be responsible for paying postage costs associated with returns under this policy.

(4) Exclusions

The following kinds of products may not be returned under this policy

(a) DVDs, CDs other audio or video or audio-visual recordings;

(b) computer software (whether on CD-ROM, DVD-ROM or otherwise);

(c) gift vouchers.

(d) Under garments or other clothing of a personal nature.

(e) Helmets.

(5) Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7) Lost items

Every effort will be made to ensure your goods are delivered on time. Other than transit errors it is the purchaser's responsibility to ensure goods are ordered in good time.

If you have chosen to send your order by Royal Mail 1st class recorded delivery this is a trackable service and should reduce the risk of orders being lost in transit. We are however reliant on Royal Mail to deliver your order to you promptly and safely. Royal Mail do operate a claims procedure for items that are lost or damaged whilst in their care, but will not class an item as lost until after 15 working days after the date of posting. F.H.Warr & Sons Ltd will insure any orders sent via first class recorded delivery. If goods are not received or returned to us within this timescale we will supply either replacement or a refund, whichever the buyer chooses. We cannot offer you a replacement or refund if you have not selected insured delivery. We have no means to track first class not insured orders. The customer is responsible for the safe delivery of the order if they select the not insured option.

F.H.Warr & Sons Ltd has the right to refuse replacements or refunds to parties who continue to report lost orders.

Please wait 15 working days to report a lost item. If you have selected the insured option we will make every effort to investigate what has happened to your order. If no conclusion is reached we will send you out a replacement or give you a full refund. Other than overseas deliveries the order will be classed as delivered if the order has been signed for at it's destination. If this is the case Royal Mail will class the order to have been delivered. In this circumstance we cannot offer a replacement or refund. Non insured goods that are delivered by carrier to an address overseas but not signed for will be also classed as delivered.